Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. Personal information we may collect from you includes, among other things:
We will generally only collect and use your personal information for the primary purposes of:
UBT may collect government related identifiers from you, which will be used or disclosed only where such use or disclosure is reasonably necessary to verify your identity for the purpose of an activity we are undertaking on your behalf such as provision of tax related services requested for a government agency.
We take all reasonable steps to ensure that all unsolicited information is destroyed or de-identified immediately.
Only where it practicable to do so, we may allow you the option not to identify yourself when dealing with us.
Complaints can be emailed to [email protected] or posted to Level 6, 10 Herb Elliott Avenue, Sydney Olympic Park, NSW 2127, Australia. If a complaint is received from someone other than the individual involved, we will only proceed if we have evidence that the person submitting the complaint has authority to do so.
The Privacy Officer will acknowledge the complaint within five working days of receiving it.
The Privacy Officer will investigate the concerns raised by the complainant. This may involve obtaining further information from the complainant, speaking with the relevant staff members, reviewing relevant documents or client files, and obtaining technical or legal advice.
It is anticipated that in most cases, the duration of the investigation will not exceed 20 working days. If the investigation is likely to take longer than 20 days, the Privacy Officer will notify the complainant.
The Privacy Officer will inform the complainant in writing as to the outcome of the investigation.
If the complainant remains dissatisfied with the response provided, they may wish to contact the Office of the Australian Information Commissioner (The Privacy Commissioner). For more details, see http://www.oaic.gov.au/
Where appropriate, the Privacy Officer will provide feedback, including recommendations of process improvements, to the relevant internal stakeholders to ensure continued compliance with the Australian Privacy Principles.