Free Shipping

Free shipping is offered on all products and services in Australia (unless otherwise specifically quoted.)

Delivery Times

Delivery times are subject to stock availability, the weight and dimensions of the item and also the distance between your nominated shipping address and the store shipping your order. Some of our products are made to order. In this case delivery may not occur until sometime after you place your order. At the time you place your order we will advise you when we expect the delivery to be made.

Delivery Addresses

To ensure you receive your items as soon as possible, please ensure that someone will be available to receive the goods at the delivery address on your order. Business addresses work well for delivery purposes as couriers will deliver during working hours.

Tracking your Order

If you haven't received your order within the timeframes detailed above you can check on the progress of your delivery using the track and trace tools or call us on 1300 01 01 02. We will verify the status of your order and follow up with the nominated store on your behalf.

Damage of Lost Goods

If your goods arrive damaged or get lost in transit, contact us immediately on discovery of the damage or loss. Please refer to our Terms of Use clauses 23 to 28.

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