Placing an Order

We've made shopping online even easier! All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, you simply proceed to the Checkout stage where we will ask you to confirm the details of your order. We'll also take you through the delivery options where you can choose to have your items shipped to your home or workplace. The last stage of the process is paying for your items via credit card, debit card, or PayPal. Once your order is complete – we'll send you a confirmation email detailing your order.

Viewing and Order

You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made – it cannot be edited or changed. You can however view the order (and any past orders) in the My Orders section of your profile by clicking the My Account link at the top of the page.

Changing your Order

Once an order has been accepted and payment made it cannot be changed. To view our full returns policy please refer to our Terms of Use clauses 23 to 28.

Tracking your Order

We use two methods of delivery. For most small to medium items, our carrier is TNT Australia. Once your item has been shipped, you will receive a notification email with the shipping reference number. All TNT Australia deliveries can be tracked and traced here. All Startrack deliveries can be tracked and traced here.

Some items purchased through the PERSONAL store may be delivered to you by your local SDS Team member.

Returns and Refunds

We understand there will be occasions where you may be sent an incorrect item; or the goods may be faulty. Please refer to our Terms of Use clauses 23 to 28.

Faulty Goods

If you receive a product that appears faulty at time of delivery, please refer to our Terms of Use clauses 23 to 28.

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